Legal agreement

We at Hoffnungsbk ® place great importance on the privacy and security of our customers' personal data. This Privacy Policy explains how we collect, use, store and protect the information you provide to us when you use our site and services.

1. Collection of personal information:

When you create an account on our site or use our services, we may collect the following personal information:

• Last name, first name and contact details (e-mail address, telephone number, postal address)
• Identification information (national identification number, passport, etc.)
• Financial information (bank account number, credit/debit card number, etc.)
• Connection information (IP address, browsing data, etc.)
• Other information you choose to provide to us when using our services.

2. Use of personal information:

We use the personal information collected for the following purposes:

• To provide and manage our online banking services.
• Verify your identity and prevent fraud.
• Communicate with you regarding your account and our services.
• Personalize your user experience and improve our services.
• Respond to your requests for assistance and support.
• Comply with legal and regulatory obligations.

3. Sharing of personal information:

We do not sell, trade or rent your personal information to third parties for marketing purposes. We may share your personal information in the following cases:

• With our third party service providers to provide our services (e.g. payment processing).
• In response to a legal request, court order or legal obligation.
• To protect our rights, privacy, safety or property, our customers and the public.

4. Storage and security of personal information:

We take technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. However, keep in mind that no method of transmission over the Internet, or method of electronic storage, is completely secure.

5. User rights:

You have the right to access, correct, update or delete your personal information. If you wish to exercise these rights, please contact us at contact@hoffnungsbk.com.

6. Privacy Policy Changes:

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements.

By using our site and services, you accept this Privacy Policy and consent to the collection and use of your personal information in accordance with this Policy.

If you have any questions or concerns regarding this Privacy Policy, please contact us at contact@hoffnungsbk.com.